Last year on one of our little getaway adventures we stayed in a Holiday Inn. The first time we have used that chain of hotels and to be honest unless there was no other choice or the price was so below anything we couldn’t resist it, it will be our last.
The staff we were stunningly rude and unhelpful. When we checked in they tried to tell us the room was not paid for, which is was, they then tried to charge us £15 a day to use the internet failing to tell us that if we joined the Holiday Inn rewards scheme online we could use it for free and when we asked them for directions to where to get the bus until Oxford they handed us a leaflet and walked away.
The room itself was fine, although the bed was not the best but it did have one thing going for it. Unlike in some hotels where we find the pillows to be sparse they were not only plentiful but each one wore a little sash with a label indicating whether it was ‘Firm’ or ‘Soft’. The pillows were nice but the labels were definitely the best thing about the hotel…
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